Chorlton Bikes

Privacy policy.

Last updated November 2025.

1. Introduction

This privacy policy applies between you, the User of this Website, and Chorlton Bikes (Chorlton Bikes Community Benefit Society), the owner and provider of this Website. Chorlton Bikes takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

2. Definitions and Interpretation

3. Scope of this Privacy Policy

This privacy policy applies only to the actions of Chorlton Bikes and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Chorlton Bikes is the "data controller". This means that Chorlton Bikes determines the purposes for which, and the manner in which, your Data is processed.

4. Data Collected

We may collect the following Data, which includes personal Data, from you:

• name
• date of birth
• preferred pronouns
• contact information such as email addresses and telephone number
• key demographic information such as address and postcode
• other demographic information such as preferences and interests
• financial information such as credit / debit card numbers (only if needed to carry out transactions)
• IP address (automatically collected)
• web browser type and version (automatically collected)
• operating system (automatically collected)
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

For members or supporters of Chorlton Bikes - we may also collect:

• interests and activities specifically in relation to Chorlton Bikes such as circle membership, training
• membership status and payment information

5. How We Collect Data

We collect Data in the following ways:

• data is given to us by you
• data is received from other sources
• data is collected automatically

Data that is given to us by you

We will collect your Data in a number of ways, for example:

• when you contact us through the website, by telephone, post, e-mail or through any other means
• when you register with us and set up an account to receive our services
• when you complete forms that we use for information gathering in order to process your membership, rider application or other specific area of interest/work (including our Paperform membership and donation forms, and our bike donation form)
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them)
• when you enter a competition or promotion through a social media channel
• when you make payments to us, through this Website or otherwise
• when you elect to receive marketing communications from us
• when you use our services

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

6. Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping
• improvement of our products / services
• transmission by email of marketing materials that may be of interest to you
• contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

• Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
• For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

7. Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

• Third party service providers who provide services to us which require the processing of personal data to enable third party service providers in receipt of any shared data to perform functions on our behalf for the purpose of deliveries
• Third party payment providers who process payments made over the Website to enable third party payment providers to process user payments and refunds (including Paperform payment processing)
• Relevant authorities - to facilitate the detection of crime or the collection of taxes or duties
• Refugee Aid (Care UK) - to coordinate bike donations submitted through our Bikes4Refugees form

8. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• we store your Data on secure servers
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@chorltonbikes.coop or 07561 737 986.

9. Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

10. Cookies

This Website may place and access certain Cookies on your computer. Chorlton Bikes uses Cookies to improve your experience of using the Website and to improve our range of products and services. Chorlton Bikes has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies.

By giving your consent to the placing of Cookies, you are enabling Chorlton Bikes to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Third-party cookies: Our website also uses cookies from third-party services including Google Fonts, Facebook, Instagram, and Paperform. Please refer to their respective privacy policies for information about their cookie usage.

11. Your Rights

You have the following rights in relation to your Data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase - the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
• Right to data portability - the right to request that we move, copy or transfer your Data.
• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

12. Contact

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@chorltonbikes.coop or telephone: 07561 737 986.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

13. Data Controller

The data controller for your personal information is:

Chorlton Bikes (Chorlton Bikes Community Benefit Society)
Boiler House
9 Wilcock St
Moss Side
Manchester M16 7DA
United Kingdom